topic Re: Family Subscriptions Billing me in Subscriptions

Family Subscriptions Billing me

rexyoda2 — Mon, 27 Nov 2017 01:00:50 GMT

I have only two Spotify accounts, one is free and one is a part of a family plan (not the one who is paying). However, I am still getting billed for a normal premium account anyways since September, please help fix this problem thank you.

Re: Family Subscriptions Billing me

Alfredo — Mon, 04 Dec 2017 01:35:15 GMT

Hey @rexyoda2, welcome to the community!

Thanks for reaching out to us.

Let's make sure you don't have multiple Spotify accounts that could be causing this issue. Also, to make sure your account is linked to the Family plan, just log in here, and head to Subscription.

If you have a subscription set up on multiple accounts, we suggest cancelling the one linked to your payment method.

Let us know how it goes.

Re: Family Subscriptions Billing me

user-removed — Thu, 21 Dec 2017 04:27:13 GMT

Hello Alfredo,

I have checked my only two accounts, they both say that I should not be paying anything and showing nothing being billed to me. However I am still paying $9.99 per month to spotify.

Thanks for your help

Re: Family Subscriptions Billing me

Alfredo — Fri, 22 Dec 2017 18:21:49 GMT

Hey @user-removed!

In this case, since you don't know where the payment is coming from, we suggest contacting our Support team via Twitter or Facebook. They'll be able to track down the transaction to help you work this out.

All the best.