topic Re: Premium Family But Only One User? in Subscriptions

Premium Family But Only One User?

JeffreyLBoyd — Wed, 20 Dec 2017 16:50:17 GMT

Hello,

I've had a premium family plan for a long time and am just now getting around to asking why I am limited to only one stream at a time.

If my son is listening to Spotify (on his own account) I can't stream at the same time. We have different playlists but only one user at a time?

Is that the way it is supposed to work? Only one user at a time?

Re: Premium Family But Only One User?

Maxim — Thu, 21 Dec 2017 08:30:00 GMT

Hey @JeffreyLBoyd,

It sounds like all family members are trying to use the same Spotify account to listen to music at the same time. To be able to listen to music at the same time, all family members need to have their own Spotify account. If they don't have a Spotify account yet, they can sign up on http://spoti.fi/2e1FH6k.

You can learn how to invite family members to your Premium for Family plan here: https://support.spotify.com/account_payment_help/premium_for_family/premium-for-family/

Re: Premium Family But Only One User?

CLAREXHARRIS — Thu, 21 Dec 2017 08:52:20 GMT

Hi - I have a similar problem, we have one account and 4 users, so do I need to set up 3 new free accounts and then invite those users to the premium family account ? do they need to accept the invite on the device that they plan to listen to spotify on (we have one computer to stream from the house, and then 3 iphones to listen to music from) I assume they also need to log in via their own account and can they then stream and/or listen offline. so can 4 of us stream to our own accounts via premium in the same house and also download music on those devices ?

thanks

Gordon

Re: Premium Family But Only One User?

Maxim — Thu, 21 Dec 2017 09:11:48 GMT

Hey @CLAREXHARRIS,

To ensure that we can offer you the best help that we can, could you please create your own thread? Doing so is easy. Simply select the appropriate board here, and then select “Start a Topic.”

Thank you very much!