topic Family membership in Subscriptions

Family membership

Patleonard — Thu, 21 Dec 2017 19:29:20 GMT

Hello, i have a family forfait and 2 days ago i was disconected from premium. So my brother send me back the email (the invitation to the family forfait). I wrote my information (adress and everything) but its does not work, they send an error message and tell me to try again later. I tried again today and i still have the error message.What do i do? Thank you

Re: Family membership

Maxim — Fri, 22 Dec 2017 08:58:21 GMT

Hey @Patleonard,

Please let me know the exact error message.

Thanks!

Re: Family membership

Patleonard — Fri, 22 Dec 2017 16:05:19 GMT

Hi @Maxim,

I have attached a photo containing the message that appears once I have returned my information (address).

Thank you for helping me

Re: Family membership

Maxim — Fri, 22 Dec 2017 21:09:41 GMT

Thanks for the screenshot.

It looks like the system is unable to confirm that you reside at the same address. I'd recommend reaching out to Support so a manual verification can be done:

Contact form: https://support.spotify.com/contact-spotify-support/?contact
Facebook: https://www.facebook.com/SpotifyCares/
Twitter: https://twitter.com/spotifycares

If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Support usually replies within 24-48 hours.