topic Re: Premium in Subscriptions

Premium

Derssl — Tue, 21 Mar 2017 18:52:02 GMT

Got premium for the first time but first free month did not activate, what should I do?

Re: Premium

Maxim — Tue, 21 Mar 2017 19:43:50 GMT

Hey @Derssl,

What payment method have you used?

Re: Premium

Derssl — Tue, 21 Mar 2017 21:12:08 GMT

Hi @Maxim,
I have used Paysafecard

Re: Premium

Maxim — Tue, 21 Mar 2017 21:13:30 GMT

Thanks for letting me know.

Users only qualify for the 30 days trial when they use a recurring payment method (such as PayPal, Credit Card).

Paysafecard is a non-recurring prepaid payment method so you unfortunately didn't qualify for the trial.

Hope this clears things up!

Re: Premium

Derssl — Tue, 21 Mar 2017 21:24:46 GMT

Thanks for you answer @Maxim, just one more question. If i will pay with, let's say PayPal, now, will I get the trial?

Re: Premium

Maxim — Tue, 21 Mar 2017 21:26:22 GMT

No because the trial is only available to users who haven't had Premium before.