topic Payment didn't work? in Subscriptions

Payment didn't work?

XNathalie — Wed, 10 May 2017 15:06:44 GMT

Last month i didn't have enough money on my bank account so the automaticly payment could not be paid from my account. Now i can't use my spotify for a whole month. How can i still pay ?

Re: Payment didn't work?

ant0n1 — Wed, 10 May 2017 15:12:38 GMT

Hey Nathalie,

You should be able to update your payment details - and also pay for the current month - on your subscription page.

Let me know if you need any further help 😉

Re: Payment didn't work?

carolviolante — Wed, 10 May 2017 15:16:52 GMT

Hi! Spotify tried to charge me, but my credit card was cancelled this week, because of a fraud. So I tried to change my billing options, in order to inform a new credit card to be chardged, but it's impossible! I have already tried putting 3 different credicards, but the website always go back to the same page, to put the credicard number again.

How can I solve this problem?

Thanks!