topic Re: payment in Subscriptions

payment

yurra — Thu, 11 May 2017 07:33:03 GMT

i paid my spotify premium with a different bankaccount yesterday but i still don't have premium.

Re: payment

Maxim — Thu, 11 May 2017 07:44:17 GMT

Hey @yurra,

Have you received a receipt from Spotify via Email?

Re: payment

yurra — Thu, 11 May 2017 07:54:46 GMT

no i haven't @maxim

Re: payment

Maxim — Thu, 11 May 2017 10:19:49 GMT

Thanks for letting me know. It’s very likely just a pending charge if you haven’t received a receipt from Spotify via Email 🙂

A pending charge is a part of your bank or credit card company’s authorization process. When you submit a payment, they place a temporary authorization on the funds.

If the transaction doesn’t successfully complete, no money will be taken and the charge will soon disappear. The time this takes can vary, depending on your bank/credit card company. For more information, contact your bank/credit card company.