topic Hi. in Subscriptions

Hi.

Tony861 — Mon, 25 Dec 2017 06:35:07 GMT

Spotify premiun can't take my visa Gift Card. It just says "error, try again "

Maxim — Mon, 25 Dec 2017 08:09:57 GMT

Thanks 🙂

Tony861 — Mon, 25 Dec 2017 16:31:11 GMT

I still having the problem, I have been already try in many different ways but nothing.

Maxim — Mon, 25 Dec 2017 16:33:28 GMT

Can you please post a screenshot of the error message? 🙂

Tony861 — Mon, 25 Dec 2017 17:10:17 GMT

Tony861 — Tue, 26 Dec 2017 08:57:16 GMT

Maxim — Mon, 25 Dec 2017 17:42:25 GMT

Thanks for the screenshot. I've removed it to protect your personal info.

I've just escalated your post and will let you know when I hear back.

Tony861 — Mon, 25 Dec 2017 17:54:22 GMT

All right, thanks.

Maxim — Tue, 26 Dec 2017 08:58:04 GMT

I'd recommend reaching out to Support so they take a closer look at your issue 🙂

Contact form: https://support.spotify.com/contact-spotify-support/?contact
Facebook: https://www.facebook.com/SpotifyCares/
Twitter: https://twitter.com/spotifycares

If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Support usually replies within 24-48 hours.

Tony861 — Wed, 27 Dec 2017 04:06:10 GMT

Thank you very much.