topic Re: family subscription in Subscriptions

family subscription

wabil — Thu, 28 Dec 2017 14:17:44 GMT

Hi,

I just signed our family up for Premium Family at Christmas.
When my son switched his Premium account, which had just renewed, over to the family account, he did not receive a refund for his almost full unused month. Should he not be receiving a refund?

Re: family subscription

Maxim — Thu, 28 Dec 2017 15:23:57 GMT

Hey @wabil,

No, there's no refund being issued automatically, since his subscription would just continue if he leaves your Premium for Family plan.

He can take a look at the Spotify Refund Policy if he wants to: https://support.spotify.com/account_payment_help/managing_payments/refund-policy/.

Re: family subscription

wabil — Thu, 28 Dec 2017 16:09:25 GMT

Well that's not good. He's not leaving our Family Subscription, he's leaving his, there should be a refund, he does not want his to continue. So, he basically is paying for a month he can't use, you can't have 2 premium subscriptions on same account.
Is his original personal premium subscription 'paused' so he still has it available if he ever leaves the family account?