topic Re: cannot update my payment in Subscriptions

cannot update my payment

JOrgVI — Sat, 13 May 2017 08:19:30 GMT

hey everyone,

so a couple of days ago my paypal had some problems and so my premium expired. my spotify premium went in sleep mode or something and when i tried to update my payment methode like it asked i could not use my paypal(other payments with paypal do work.)... i have had premium for about 4 months now and never had a problem. so when i downgraded to free to try if i could resubscribe but again it would not take my paypal. i live in belgium so credit card is not realy that common. specialy for young people like me. anyone who can help me solve this?

thanks in advance,

Jorg

Re: cannot update my payment

MonicaM_Bogota — Sun, 14 May 2017 21:25:07 GMT

Hi, @JOrgVI!

Welcome to the Spotify Community.

In this case, we'd recommend you to check if your PayPal account meets these requirements. If so, could you try clearing your browser's cache/cookies before trying again? Also, using an incognito window or a different browser/device would worth a shot.

Let us know how it goes.

Re: cannot update my payment

skjere — Sun, 14 May 2017 21:38:44 GMT

I have a similar problem. I'm trying to change my subscription into a student sale price but it doesn't give me the paypal-option, only credit card. I mean it doesn't even show the option. I've had spotify premium for about a year or two and I've always used paypal to pay for it.

I tried clearing browsing cache/cookies etc. and used incognito window but nothing changed. My paypal should meet the requirements (+ it's not even the problem since spotify doesn't even show me other options but credit card). I live in Finland.

I'm pretty sure there's something wrong with this system since other ppl too have this problem. Can you please fix it or find a way?

Re: cannot update my payment

JOrgVI — Mon, 15 May 2017 09:13:26 GMT

I checked everything and tried using a new window and other browsers but nothing solved my problem. I used the same paypal all the months before. So do not understand why i suddenly does not accept my paypal anymore. Since it stopped working i have used my paypal for a lot of things so that is not the problem. I just need spotify to restart the payments…

Re: cannot update my payment

JOrgVI — Wed, 17 May 2017 09:07:27 GMT

still no solution... feel al little dissapointed in spotify... it is just weird... evrything worked and sudenly it stops working...

Re: cannot update my payment

Clarabell — Wed, 17 May 2017 09:31:57 GMT

Hi, I'm having the same issue and now only have 2 days to renew this before my premium account stops. I have tried updating payment twice now and shows on my PayPal as authorised twice! But still not taken, I have tried using my bank card but keeps just saying (oops something went wrong) please tell me how I can get one payment to you and the other one obviously also cancelled asap?

Thanks
Claire