topic Re: Payment problems. Problema con el pago. in Subscriptions

Payment problems. Problema con el pago.

oj_93 — Sun, 14 May 2017 13:18:56 GMT

Hey! I suscribed to the universitary payment option, and spotify billed me twice (first on Saturday, and then on Sunday). I checked my Spotify premium expirement date and it says that it will expire next week.
What can i do?
I had already checked my bank account and there there are both charges.

Me suscribí a Spotify para universitarios y me cobraron 2 veces (primero el Sábado y luego el Domingo), chequé mi fecha de expiración de Spotify premium y aparece que termina la siguiente semana.
¿Qué puedo hacer?
Ya chequé mi cuenta de banco y me aparece dos veces el cargo.

Re: Payment problems. Problema con el pago.

Jacob — Sun, 14 May 2017 13:21:36 GMT

Hey @oj_93, welcome to the Spotify Community!

Did you receive a payment confirmation email from Spotify?

Let me know 🙂

Re: Payment problems. Problema con el pago.

oj_93 — Mon, 15 May 2017 03:04:39 GMT

Yes, i did. From Spotify and from my bank.

Re: Payment problems. Problema con el pago.

Jacob — Mon, 15 May 2017 05:46:23 GMT

@oj_93,

All you need to do is get in contact with Spotify support and their Accounts team can take a look backstage. The easiest way to contact them is by messaging SpotifyCares on Facebook or Twitter. They usually respond within 48 hours!

Please let me know if you need help with anything else 🙂