https://community.spotify.com/t5/Subscriptions/Premium-to-free/m-p/1678713#M8528 My Spotify account was under premium family up till even yesterday and suddenly today it's free? What happened Spotify how do I fix this Tue, 16 May 2017 01:00:31 GMT gradearaj 2017-05-16T01:00:31Z https://community.spotify.com/t5/Subscriptions/Premium-to-free/m-p/1678713#M8528 My Spotify account was under premium family up till even yesterday and suddenly today it's free? What happened Spotify how do I fix this Tue, 16 May 2017 01:00:31 GMT https://community.spotify.com/t5/Subscriptions/Premium-to-free/m-p/1678713#M8528 gradearaj 2017-05-16T01:00:31Z https://community.spotify.com/t5/Subscriptions/Premium-to-free/m-p/1678739#M8533 <P>Hi there!</P><P>I may have a solution... I'm not sure though!</P><P>First, check your settings. It may say on the Web Player/App that you have a basic account, but maybe it is a loading error and your actual account page says you have premium.</P><P>If your account page says that you have a basic account as well, that means your plan somehow got canceled or you did not pay for your subscription in time. Try re-subscribing, but if you are completely sure that you paid for your subscription at the right times, go <A href="https://support.spotify.com/us/contact-spotify-support/" target="_self">here</A> to report this issue to the staff, so that they know and will try to fix the issue that somehow your subscription got randomly&nbsp;canceled.</P><P>Hope this helps!</P><P>Have a great day <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span>&nbsp;</P><P><STRONG>Please accept this as your solution if you think this problem is solved! <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></STRONG></P> Tue, 16 May 2017 01:48:22 GMT https://community.spotify.com/t5/Subscriptions/Premium-to-free/m-p/1678739#M8533 Bad_Girl25 2017-05-16T01:48:22Z