topic Double Billed in Subscriptions

Double Billed

Valeriejenkins — Tue, 16 May 2017 05:25:47 GMT

After reading alll the comments left about this subject. I noticed that I too have been double billed. On may 1st and again on may 9th. I refuse to go thru all the hoopla that was done to other customers on spotify. Therefore, I will be at my bank on may 16th, 2017, report fraud, simply because you have doulbe billed me ,And further more, canceling this spotify app. The complains are Outrageous. The communication is ridiculous and your stealing unauthorized transactions. You have 24hr to refund all monies. And I'm reporting you to the BBD.

Re: Double Billed

Jacob — Tue, 16 May 2017 09:08:25 GMT

Hey @Valeriejenkins, welcome to the Spotify Community!

If you believe you're eligible for a refund, all you need to do is get in contact with Spotify support and their Accounts team can take a look backstage. The easiest way to contact them is by messaging SpotifyCares on Facebook or Twitter. They usually respond within 48 hours!

Please let me know if you need help with anything else 🙂

Re: Double BilledPremium account not working + asking for students discount

Kigja — Tue, 16 May 2017 09:25:47 GMT

hello,

i opened a premium account2 weeks ago but my spotify still give me advertising .

Futhemore i would love to get the students discount, because i am student.