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Julesvandeloo — Tue, 16 May 2017 13:52:36 GMT

My familyaccount was paused lately.
In case I wanted to unpause I had to
pay. So, I followed the payment plan and payed the 10 euro's as they were shown. After having paid I came to the conclusion that I paid for my account indivually. Can I undo this payment and get my familyaccount back instead of the indivual account?

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Maxim — Tue, 16 May 2017 14:06:11 GMT

Hey @Julesvandeloo,

Please get in touch with Spotify via one of the channels below. Their support team will be able to take a look at your issue and you'll hear from them shortly.

Contact form: https://support.spotify.com/contact-spotify-support/?contact
Facebook: https://www.facebook.com/SpotifyCares/
Twitter: https://twitter.com/spotifycares

If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Support usually replies within 24-48 hours.

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