topic Re: Premium to Free in Subscriptions

Premium to Free

gradearaj — Tue, 16 May 2017 00:59:49 GMT

My Spotify account was under premium family up till even yesterday and suddenly today it's free? What happened Spotify how do I fix this

Re: Premium to Free

Mandy2707 — Tue, 16 May 2017 08:08:41 GMT

I suddenly have the same problem. Is there any other way to contact them besides this useless forum?

Re: Premium to Free

jeronimo69 — Tue, 16 May 2017 13:22:55 GMT

The same here.

Re: Premium to Free

Bittencourt — Tue, 16 May 2017 20:04:00 GMT

Hey @gradearaj, @jeronimo69 and @Mandy2707,

Can you please tell me if this happened to all members in the plan, or just with you?

Do you all live in the same address as the other members?

Re: Premium to Free

Mandy2707 — Wed, 17 May 2017 06:10:43 GMT

No i don't know the other users so we dont live on the same adress. It says it was billed about 10 days ago and all of a sudden it just went from family to free..

Re: Premium to Free

Maxim — Wed, 17 May 2017 06:24:29 GMT

Hey @Mandy2707,

All members of a Premium for Family subscription must reside at the same physical address.

If Spotify is unable to verify the subaccounts(s) of a Premium for Family subscription, they will be removed from the plan. For more information, check out the restrictions to Premium for Family.

If this happens, Premium features can be restored by upgrading to a standalone Spotify Premium subscription, or checking out the other trials and offers.

Re: Premium to Free

thiagokuc — Wed, 17 May 2017 12:18:17 GMT

the same here, but the principal account has been turned to free too and the site shows that was paid.

This problem begun yesterday.

Re: Premium to Free

Bittencourt — Wed, 17 May 2017 14:14:24 GMT

Hi @thiagokuc,

Could you make sure the plan Administrator doesn't have more than one account? If he has, he might be logging in the wrong one.

Please send him this link to double check:

https://support.spotify.com/account_payment_help/login_help/do-i-have-an-additional-account/

In which country are you?

Re: Premium to Free

Mandy2707 — Thu, 18 May 2017 18:34:49 GMT

But my account if the main account and my husbands suddenly got put back as well. Even though it was recently paid. How do I get it back to a family account?