topic Re: Premium Payment in Subscriptions

Premium Payment

Dabvendor — Thu, 18 May 2017 12:33:56 GMT

I've done all the troubleshooting , closed two accounts I made prior to the one I use now with Student Premium. My bank has confirmed to premium payments have went through and I still am not able to use premium. logged off , logged back in , logged off everywhere .. nothing .. help

Re: Premium Payment

Jacob — Thu, 18 May 2017 15:01:30 GMT

Hey @Dabvendor, welcome to the Spotify Community!

Did you receive a payment confirmation email from Spotify?

Let me know 🙂

Re: Premium Payment

Dabvendor — Thu, 18 May 2017 19:16:20 GMT

Nothing from Spotify, but I received a text from my bank telling me my Spotify payment was confirmed, and that the money was taken out.

Re: Premium Payment

Jacob — Thu, 18 May 2017 19:57:26 GMT

@Dabvendor,

In this case, the charge should show on your statement as ‘pending’. This means your bank has put a temporary authorization on the funds, but no money has actually been taken because Spotify has not yet verified your student status. Check out some more info here: https://support.spotify.com/account_payment_help/student_discount/i-paid-for-the-student-discount-but-dont-have-premium/

Please let me know if you have any other questions 🙂