topic Re: Cannot change country in Subscriptions

Cannot change country

111714578 — Thu, 18 May 2017 20:40:37 GMT

Hi,
I have a big issue here, I live in Norway, and when I was in the US I hachanged my spotify account residence to the US. But when I went back to Norway again I could not change it back unless I updated my repayment, I dont have a card where I can buy stuff from the internet which is a problem, however I bought a gift card. I tries to redeem it but I couldnt because it wasnt a gift card from the US. Can someone please help me, cause this is pissing me off.

Re: Cannot change country

Erika — Fri, 19 May 2017 19:34:29 GMT

Hey @111714578 and welcome to our Community!

Just to confirm, have you followed the steps here: https://support.spotify.com/learn-more/faq/#!/article/how-can-i-change-my-country-setting/. We'd recommend using an incognito window.

Let us know how it goes.