topic two payment in a month in Subscriptions

two payment in a month

ouzhancvgn — Sat, 20 May 2017 14:45:23 GMT

I've changed my account from premium to family premium and now i've been charged for both of them.

Now my account seems as family, as it should be but don't understand why am i being charged for also premium.

Re: two payment in a month

Bittencourt — Sat, 20 May 2017 20:02:52 GMT

Hi @ouzhancvgn, welcome to the Spotify Community!

When you upgrade your subscription from regular Premium to Premium for Family, any remaining time that you've already paid for will be converted into a Premium for Family subscription, so this can bring your next payment date forward. You can review your renewal date on the subscription page.

I guess that's what happened in your case.

Let me know if you have any other questions!

Re: two payment in a month

ouzhancvgn — Sun, 21 May 2017 13:05:20 GMT

Hello Bittencourt,

Thanks for your answer.

It is a different issue i guess, i've been get paid for regular premium and family pre. in a month.

Last month i've changed my account to family pre., made payment for regular one and family.

This month is same.

Is it possible that my regular account still valid? I didn't shut it down, directly turned it to premium for family.

Re: two payment in a month

Bittencourt — Mon, 22 May 2017 14:18:45 GMT

I see. It looks like you have more than one Spotify account. Do you think it might be possible?

In this case I suggest you get in touch with the Spotify Cares staff - They'll be happy to help you further with this.

There are a few ways to contact them. One is filling out the online contact form.

Another great way is to reach Spotify via Twitter - just send them a Direct Message @SpotifyCares.

You can also use the Facebook support. Shoot them a message here: Spotify Cares.

When you message them, inform all the e-mail addresses on the plan.