topic Re: Charged 4 times in Subscriptions

Charged 4 times

gagan19 — Sun, 21 May 2017 14:19:25 GMT

I am new spotify So i tried to get 3 month trial for $0.99. When i was filliing in my payment details after that when proceeded forward, it kept bringing me back to the same page So tried few more time and when checked my bank account, there was 4 transactions of $0.99 and spotify premium is still not activated.

Can you please resolve ?

Re: Charged 4 times

Maxim — Sun, 21 May 2017 20:06:59 GMT

Hey @gagan19,

Have you had Premium before? Did you receive a reciept from Spotify via Email?

Re: Charged 4 times

gagan19 — Mon, 22 May 2017 07:52:11 GMT

No, I have not had spotify before. This is my first time. I checked my email, there is no receipt. And i also checked that if the premium is activated. It still shoes that i have a free account.

Re: Charged 4 times

Maxim — Mon, 22 May 2017 08:34:06 GMT

It’s very likely just a pending charge if you haven’t received a receipt from Spotify via Email 🙂

A pending charge is a part of your bank or credit card company’s authorization process. When you submit a payment, they place a temporary authorization on the funds.

If the transaction doesn’t successfully complete, no money will be taken and the charge will soon disappear. The time this takes can vary, depending on your bank/credit card company. For more information, contact your bank/credit card company.