Can't change card

Brian-Merrick96 — Sat, 06 Jan 2018 23:51:12 GMT

I'm getting annoyed Spotify tells me I owe them okay well it won't accept my card because apparently I have insufficient funds that parts okay what's not okay is it won't let me remove my old card number and put my new one in I'm not trying to pay right now I'm just trying to remove m old card number and put my new one in so once I get the money I can pay them

Re: Can't change card

lucaskarmi — Sun, 07 Jan 2018 10:52:03 GMT

Hello,

If a regular payment does not reach the usual renewal date, you will receive an email notification, but you will not lose your subscription immediately. We will try to process your payment again in the next few days.

To ensure that the payment is successful, proceed as follows:

Re-enter your bank data.
Log in to your Account page.
Select Subscription from the menu on the left.
In Bank Data, click UPDATE.

Be sure to enter your information correctly, especially the three-digit sequence on the back of your card (the CVV/CVC security code). Also make sure you have enough credit.

In addition, we recommend that you open a private browser window for this purpose.

Try another payment method.
You can choose between several payment methods. Try to select a different payment method than the one you have already used, or another card.

Contact your bank or credit card company.
Its phone number is usually written on the back of the card you are trying to use.
It still doesn't work?

If this still doesn't work you can contact a spotify member via the form here

https://support.spotify.com/fr/contact-spotify-support/?_ga=2.239365191.532037008.1515321095-832946468.1515321095

Regards,

topic Re: Can't change card in Subscriptions

Can't change card

Re: Can't change card