topic Re: No refund or answer from Boku or Spotify in Subscriptions

No refund or answer from Boku or Spotify

FrankieFurter — Thu, 12 Oct 2017 14:45:36 GMT

Has anyone tried to get a refund from Boku? I'm wondering how long it takes as my patience is starting to wear thin with both boku and spotify.

I cancelled my premium and requested a refund. I was told that was fine but I needed to contact boku. It's been almost 3 weeks and I've had no reply from them. Went back to ask spotify what to do and they ignored my question and sent me a link to their FAQ.

Re: No refund or answer from Boku or Spotify

Robert_W — Fri, 13 Oct 2017 14:01:40 GMT

HI FrankieFurter,

Welcome to the forums and I am sorry to hear that you have not heard back from Spotify yet.

If you recieved and atuo-reply from them I would advise you to reply back to that, or to reach out to Spotify again and if you get a 'do not reply message' please reply anyway and someone should get back to you.

You can also contact Boku here. It might also be worth checking your junk/spam folders just to make sure no email replies have snuck through.

Let me know how you get on, I will be right here 🙂

Thanks.

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Re: No refund or answer from Boku or Spotify

Spotifyrthieves — Wed, 18 Oct 2017 20:19:47 GMT

I have had same problem. Spotify took 9.99 a month after I cancelled a free trial. They told me to contact Boku for a refund....I don't get why I'm doing the chasing on their behalf as its not my mistake....for Boku to tell me that I need to fill out a form and show them proof it's a) my account and b) the amount was taken. Are they actually kidding!?! Will never use Spotify again after this!!

Re: No refund or answer from Boku or Spotify

tomwebb01 — Mon, 08 Jan 2018 13:44:54 GMT

I'm having the same problem now. Did they pay up?

Re: No refund or answer from Boku or Spotify

Spotifyrthieves — Mon, 08 Jan 2018 19:54:27 GMT

yes i did!

Re: No refund or answer from Boku or Spotify

FrankieFurter — Tue, 09 Jan 2018 00:58:27 GMT

Yes eventualy, I had to open a new claim through Boku to ask them to reply
to the first, after that they refunded straight away. Good luck!