topic Re: Premium problems in Subscriptions

Premium problems

Karolcz — Sat, 13 Jan 2018 13:43:13 GMT

I bought Spotify premium for 3 months on 25th December 2017. Today i had to uninstall spotify for a moment, and after i downloaded it again and logged in, theres no premium on my spotify account.

Re: Premium problems

Maxim — Sat, 13 Jan 2018 15:50:50 GMT

Hey @Karolcz,

It sounds like you've got a second account with Spotify. Are there any other email addresses you could have used to register with Spotify? It's worth checking those inboxes to see if you have any Spotify emails -- that will mean your extra account is registered with that email.

If you don't have another email address, note how you log into the Spotify app usually.
If you use your Facebook details try entering your Spotify username (if you created one originally).
If you use your Spotify username try entering just your email address.

Re: Premium problems

Karolcz — Sat, 20 Jan 2018 11:38:28 GMT

Unfortunately it didn't solve my problem. I've always been using the 'log in with facebook' option. Now when I log in to Spotify this way, I don't have premium account. When i try to log in with Facebook e-mail and password, still I don't have my premium

Re: Premium problems

Maxim — Sat, 20 Jan 2018 14:37:44 GMT

It sounds like you've got a second account with Spotify. I'd recommend checking out this support article: https://support.spotify.com/account_payment_help/solutions/do-i-have-an-additional-account/.