topic Re: New mobile- no premium? in Subscriptions

New mobile- no premium?

KatyBarnfather — Sat, 20 Jan 2018 20:09:50 GMT

I just downloaded the Spotify app on my new phone. I signed in and it didn't come up as premium. Does anyone know why?

Re: New mobile- no premium?

Aimee_T — Sat, 20 Jan 2018 20:50:57 GMT

Hi @KatyBarnfather, welcome to the Spotify Community.

There are a couple things that could have happened, we’ll help you get to the bottom of it.

Are you seeing your playlists when you sign in? Try to log out/ log in and see if your Premium activates. If a log out/ log in doesn’t work check your inbox. Did you get a confirmation email after upgrading?

If you have your subscription confirmation and it’s still not appearing you may have created a second account and upgrade that one by accident. Please follow this guide in our FAQ to find out if you have a second account.

Let us know if you have any questions. Thanks!

Re: New mobile- no premium?

KatyBarnfather — Sat, 20 Jan 2018 20:53:15 GMT

Hi there,

Thank you so much for getting back and helping

I've actually got it sorted now.

Cheers