topic Re: Charged but not working in Subscriptions

Charged but not working

Cielob — Wed, 24 Jan 2018 23:14:38 GMT

I already paid my Spotify for 1 year and charged last Dec 22 as posted in my credit card. Spotify is not working asking for update. I don't want to be charged twice. Can somebody help me what to do. I paid 1290 in Philippine peso. .

Thanks.

Re: Charged but not working

SergioDavid — Sun, 28 Jan 2018 14:21:36 GMT

Hey @Cielob, welcome to the Community!

Sorry to hear about your subscription. We suggest you log in here to make sure that the last charge in December actually went towards your account.

If you don't see any charges there for December, let us know.

Re: Charged but not working

Cielob — Sun, 28 Jan 2018 14:36:16 GMT

Hi. Thanks for the reply. Really appreciate it. I do have the receipt and order number. DateDecember 22, 2017Order number794565335429074-1

I just don't want to be charged twice.
Please help. .

Re: Charged but not working

Cielob — Sun, 28 Jan 2018 14:41:34 GMT

Hi sir. I do have the receipt and order number. But every time log in my premium is still paused. I hope Spotify can update my payment. I miss listening to Spotify, also I don't want to cancel my subscription after paying for 1 year. Help please.

Thanks a lot.!!!