topic Re: All off-line songs gone in Subscriptions

All off-line songs gone

lmcosta — Wed, 11 Oct 2017 09:43:44 GMT

From night to morning all my offline songs are gone. I´m a premium subscriber.

All the possible reasons stated by Spotify don’t apply:
• You've downloaded music to more than 3 devices – No Just one device
• You haven't been online with Spotify at least once in the last 30 days – Nop. Almost every I use Spotify online
• You've recently reinstalled the app (doing so automatically removes downloaded tracks from your device). - No
• Your Spotify app needs updating. Didnt get a notification
• Your SD card (if your device has one) has become compromised (dislodged, corrupted, etc.) . Nop, it´s working fine to everything else.
• The content's no longer available on Spotify. Nop, they are all there
• Tracks in some playlists, such as Discover Weekly and other Spotify-curated playlists are updated regularly, meaning tracks might be removed. Nop. All music deleted

The offline sons were downloaded in different dates.

Re: All off-line songs gone

acaluzzi — Tue, 30 Jan 2018 06:01:22 GMT

i'm in the same situation.... it seems there's no explaination....

Re: All off-line songs gone

phan_times — Tue, 30 Jan 2018 06:11:17 GMT

Your offline songs as in downloaded through the app or the music you have outside of the app.

Re: All off-line songs gone

acaluzzi — Tue, 30 Jan 2018 06:18:02 GMT

all the songs downloaded through the app. The files are still correctly stored in the spotify folder on android device but after a few days they disappear only from the app.

Re: All off-line songs gone

phan_times — Tue, 30 Jan 2018 06:20:05 GMT

So this link will take you to another link, which give you a guide on how to fix the problem.

Re: All off-line songs gone

acaluzzi — Tue, 30 Jan 2018 06:30:28 GMT

Thank you for the reply... i've already tried a clean reinstallation but the problem still remain.

2nd problem, the system can't remove the 2 offline android devices from my account.

I'm convinced that the issue is in my account managemen, and i think only Spotify staff can solve.... (or i can close my account).

Re: All off-line songs gone

phan_times — Tue, 30 Jan 2018 06:31:57 GMT

Click the link to contact Spotify https://support.spotify.com/contact-spotify-anonymous/