topic Re: Having trouble resubscribing to family plan in Subscriptions

Having trouble resubscribing to family plan

KongHoyYin — Wed, 31 Jan 2018 07:09:30 GMT

Hi, I'm having trouble to renew the family plan. Updated payment details and tried to resubsribe but it keeps telling me that payment failed. Contacted the bank and they said that my card is working functionally. What else can I do?

Re: Having trouble resubscribing to family plan

phan_times — Wed, 31 Jan 2018 07:32:28 GMT

Contact Spotify. Do this by clicking this contact form

Re: Having trouble resubscribing to family plan

Tom — Wed, 31 Jan 2018 19:15:03 GMT

Hey @KongHoyYin,

Sorry to hear you are having issues with Spotify Family.

Please could you try subscribing using a different browser or clearing your current browser's cache?

Thanks,

Tom