topic Re: End Year premium offer in Subscriptions

End Year premium offer

Oron — Wed, 24 Jan 2018 19:18:25 GMT

Hi, im form Poland.

i bought premium spotify on december 31 2017, it should be for just 0.19 PLN and i've been charged for 19.99. In addition it should last for 3 months but i doesn't.

this is hoax!

Re: End Year premium offer

SergioDavid — Wed, 31 Jan 2018 19:12:10 GMT

Hey @Oron, welcome to the Community!

What payment method did you use when signing up for this offer? Also, before you purchased this offer, did you have Premium?

We'll see what we can suggest once we have this info.

Re: End Year premium offer

Oron — Fri, 02 Feb 2018 13:19:43 GMT

hello,

answering: i was not a premium user befor, the method i have choose was "dotpay".

I have contacted support via email, they solve the problem (well not entirely, but i accept the outcome). It appeared to be a misleading english-polish translation (in polish the offer was: pay 0,19PLN and have premium for next 3 months).

thou cant be 100% sure if that is the problem, but it looks like that.

but as i said, the support solved it for me and i have accepted their solution.

Re: End Year premium offer

Alfredo — Mon, 05 Feb 2018 19:30:03 GMT

Hey @Oron!

We're glad to hear our Support team gave you a hand with this.

If anything else comes up, don't hesitate to get back to us.

All the best.