topic Payment failed in Subscriptions

Payment failed

delphinebkls — Tue, 06 Feb 2018 12:49:47 GMT

Hello,

I recently got an email that my payment failed, but it says in smaller letters that Spotify will try to charge me again in a few days. I don't wish to change my payment method as it's still going to be the same card I want to be charged on. My salary just arrived a bit late this month. Will I, as said, be charged again without updating account info ?

Thanks for your help 🙂

Re: Payment failed

Alfredo — Sat, 10 Feb 2018 02:15:10 GMT

Hey @delphinebkls!

Thanks for reaching out to us.

The payments system will try to process a new transaction using the same card every few days, so you don't have to worry.

If the card was stolen or blocked in some way, then you'd have to update it before the account goes back to Free.

Cheers.