topic Re: Was charged thrice in Subscriptions

Was charged thrice

clos1 — Thu, 08 Feb 2018 20:44:05 GMT

Hello! I was trying to get myself on the Student discount premium subscription, but I couldn't since I'm not a uni student, but I was still charged thrice 3,49€. Could I please get that money back since I don't have access to a premium account and I would like to get my money back.. Also, the page said that I won't be charged, but I still was. 😞

Thank you in advance!

Re: Was charged thrice

JordanOakley — Fri, 09 Feb 2018 01:01:59 GMT

Hello! 🙂 This is from Spotify support:

"If you sign up to the student discount but we can’t verify your student status, you might be notified of a charge. But because the signup wasn’t successful, no money will be taken. You might try this several times, incurring multiple notifications."

https://support.spotify.com/sk/account_payment_help/payment_help/why-charged-twice/

Have you checked your bank statement?

Re: Was charged thrice

clos1 — Fri, 09 Feb 2018 08:26:26 GMT

Hey! Yes I included it as a file, my bank account statement. It shows me that I was charged three times the money that you would be charged normally when being on the student discount subscription. How do I get my money back if the subscription is not working and the discount didn’t go through?

Re: Was charged thrice

clos1 — Fri, 09 Feb 2018 08:29:25 GMT

Never mind! I didn’t notice that I actually got the money back. Sorry! And thank you very much 🙂 !!

Re: Was charged thrice

JordanOakley — Wed, 14 Feb 2018 03:26:28 GMT

No worries! I'm glad it all worked out 🙂