topic Re: Cancle free trial in Subscriptions

Cancle free trial

Bitna0530 — Fri, 09 Feb 2018 10:29:45 GMT

Hello

I put my credit card detail and sbuscribe free trial spotify around 11 Jaunary 2018 and my free trail will be expired on 11 Faburary 2018.

However, I can't download spotify app so I am unable to listen music. Hence I want to cancel before 11 Feburary 2018 or it will be charge automatically.

But the problem is that I can't find cancel button in my subscribe page on spotify webstie. It only show that my current subscription status is free trial.(attached screen shot below)

I guess that time when I subscribed free trial, I didn't sign up spotify account. I had just put my credit card detail and got order number.( #810788603150079

attached shot below)

So is there any way I can cancel by putting order number?

Kindly advice.

Thanks for your help

Re: Cancle free trial

jsannn — Fri, 09 Feb 2018 11:01:49 GMT

Hello @Bitna0530

To cancel your trial you need to go to account subscription page: https://www.spotify.com/account/subscription/

Just click on "Change or Cancel"

Have a nice day 🙂

Re: Cancle free trial

xtine2 — Mon, 19 Feb 2018 21:43:26 GMT

honestly, there is no place to cancel or change under the subscription link in my account (including what you sent). My free trail ends tomorrow and if I am charged 9.99 automatically I will be **bleep** off!