topic I can't pay Spotify in Subscriptions

I can't pay Spotify

Airbo — Fri, 09 Feb 2018 19:23:17 GMT

Hello,

My credit card expired and when I tried to use my new one on Spotify, I keep getting an error, I tried used a different card and it didn't work. Both cards were used in the past for purchases in foreign countries. Any idea on what I should do ?

Thanks

EDIT : The message translated says : "The payment failed. Please try again or try a different method".

Re: I can't pay Spotify

Luke — Sat, 10 Feb 2018 10:12:24 GMT

Hey @Airbo,

have you tried to use an incognito tab, clear the cookies of your browser and use another browser or device?

When this doesn't work, you should try to use another internet connection (e.g. cellular data instead of WiFi).

Have a nice day!

LK608

Re: I can't pay Spotify

Airbo — Sat, 10 Feb 2018 13:51:17 GMT

Hello,

I tried all of the above and it didn't work 😕

Re: I can't pay Spotify

Felixh31 — Sat, 10 Feb 2018 16:38:42 GMT

Hi, you can use a different method to pay your Spotify account, for example with an app store or android Gift Card or simply via Pay Pal.

I hope I helped you...

Re: I can't pay Spotify

Luke — Sat, 10 Feb 2018 18:23:57 GMT

Hey again @Airbo,

could you please check for me if your payment method is from the same country as your Spotify account is registered to.

Youd should also take a look at this support article.

Have a great day!

LK608

Re: I can't pay Spotify

Wendyqueiroz — Sat, 10 Feb 2018 22:32:19 GMT

Oi! Gostaria de saber qual a data de vencimento quando geramos um boleto?

Re: I can't pay Spotify

Airbo — Sat, 10 Feb 2018 22:46:53 GMT

Hello

It is the same country

Have a great day!

Airbo

Re: I can't pay Spotify

Luke — Mon, 12 Feb 2018 09:17:26 GMT

Hey again @Airbo,

you can contact the support trough this link.

Also it can be reached through Twitter via @spotifycares or trough the Spotifycares Facebook site.

Have a nice day!

LK608