https://community.spotify.com/t5/Subscriptions/Subscription/m-p/4386030#M94054 <P>I have just been informed by EE that I have been paying £10 per month for a Spotify subscription that I was completely unaware of. I have been informed that the only way I can cancel is to log into my account but I can’t do this as I have never set one up because I didn’t know I had it. Can you please advise what I can do to cancel this and how I go about being refunded for what I have unknowingly paid so far.</P> Mon, 12 Feb 2018 12:10:09 GMT Tanya81 2018-02-12T12:10:09Z https://community.spotify.com/t5/Subscriptions/Subscription/m-p/4386030#M94054 <P>I have just been informed by EE that I have been paying £10 per month for a Spotify subscription that I was completely unaware of. I have been informed that the only way I can cancel is to log into my account but I can’t do this as I have never set one up because I didn’t know I had it. Can you please advise what I can do to cancel this and how I go about being refunded for what I have unknowingly paid so far.</P> Mon, 12 Feb 2018 12:10:09 GMT https://community.spotify.com/t5/Subscriptions/Subscription/m-p/4386030#M94054 Tanya81 2018-02-12T12:10:09Z https://community.spotify.com/t5/Subscriptions/Subscription/m-p/4387397#M94128 <P>Hey&nbsp;<a href="https://community.spotify.com/t5/user/viewprofilepage/user-id/18426020">@Tanya81</a>, welcome to our Spotify Community!</P> <P>&nbsp;</P> <P><SPAN style="font-weight: 400;">In this case, we recommend that you contact us&nbsp;</SPAN><A href="https://www.spotify.com/about-us/contact/contact-spotify-support/" target="_blank"><SPAN style="font-weight: 400;">here</SPAN></A><SPAN style="font-weight: 400;"> or through our official social media channels on </SPAN><A href="https://www.facebook.com/SpotifyCares-227973660732160" target="_blank"><SPAN style="font-weight: 400;">Facebook</SPAN></A><SPAN style="font-weight: 400;"> or </SPAN><A href="https://twitter.com/SpotifyCares" target="_blank"><SPAN style="font-weight: 400;">Twitter</SPAN></A><SPAN style="font-weight: 400;">. This way, we'll be able to take a closer look at your account and see what happened there.</SPAN></P> <P>&nbsp;</P> <P><SPAN style="font-weight: 400;">Let us know how it goes and if you have any other questions. Take care <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></SPAN></P> Tue, 13 Feb 2018 18:51:45 GMT https://community.spotify.com/t5/Subscriptions/Subscription/m-p/4387397#M94128 Aimee_T 2018-02-13T18:51:45Z