topic Re: please help in Subscriptions

please help

zulug3xihh919if — Tue, 13 Feb 2018 14:44:35 GMT

i have just recently subscribed to a premium account and have confirmation number and everythjng but i never got a email receipt and now when i log in it wants me to pay again to go premium? i contacted my banq the charges are there but no premium..

how do i contact spotify?

please help

thank you

Re: please help

Melody — Tue, 13 Feb 2018 16:48:02 GMT

Hey there, @zulug3xihh919if

Thanks for coming to the Community!

Sorry to hear you're not seeing Premium on your account yet.

Firstly, we'd recommend checking out the steps here:
https://support.spotify.com/account_payment_help/payment_help/i-pay-for-premium-why-am-i-on-free/

Let us know if this helps out.

Many thanks,