topic Re: Billed Twice for a number of months in Subscriptions

Billed Twice for a number of months

RSK1234 — Wed, 14 Feb 2018 17:36:15 GMT

Hi, I have just noticed I have been billed twice and this goes back for a numbner of months.

How do I resolve this as quickly as possible?

Thanks

Bittencourt — Wed, 14 Feb 2018 20:54:04 GMT

Hi @RSK1234, thanks for writting.

It looks like you have more than one Spotify account.

Please follow this guide to finding any other accounts you might have subscribed to Premium and let me know if this helps.

RSK1234 — Wed, 14 Feb 2018 21:23:53 GMT

Hi, I definitely only have one, billed on 18th. Could it be a fraudulent account?

RSK1234 — Fri, 16 Feb 2018 12:10:04 GMT

Hi- do yo uknow who I can contact in order to resolve this?

Thanks,

Bittencourt — Fri, 16 Feb 2018 13:38:28 GMT

Hey @RSK1234, did you follow the guide I posted on my previous reply?

If you did, and found you have really only one account, you can get in contact with SpotifyCares.

There are a few ways to contact them. One is filling out the online contact form.

Another great way is to reach Spotify via Twitter - just send them a Direct Message @SpotifyCares.

You can also use the Facebook support. Shoot them a message here: Spotify Cares.

Hope this helps!