topic Re: Valentine's Promo in Subscriptions

Valentine's Promo

phthalochar — Fri, 16 Feb 2018 05:14:52 GMT

Hi, l signed up for the Spotify 60 days trial yesterday. I had premium until this afternoon. l don't know what happened but now my account says free with no record of it. I would have totally subscribed after that trial, but l really don't appreciate this dishonesty.

Re: Valentine's Promo

Erkuspwn — Fri, 16 Feb 2018 05:40:10 GMT

Hi,

I would recommend contacting Spotify directly. Spotify is usually very honest with their payment. Their might of been an error in the account processing. Here is the link to contact support. (https://support.spotify.com/ca-en/account_payment_help/payment_help/how-can-i-contact-spotify/ )

I’ve been with Spotify for a while now and never had any issues with this. I know sometimes the have promotions for 3 months for 0.99 and I’ve taken advantage of it before.

Spotify is great with customer service, I’m sure they’ll compensate you and give you the 3 months. I’ve had issues with Spotify before where the system glitches and accidently charged me (only happened once); Spotify returned the money no questions asked.

Hope this helps

Re: Valentine's Promo

phthalochar — Fri, 16 Feb 2018 05:54:11 GMT

Thanks for responding! Do you have a link that works? This one is giving me a 404.

Re: Valentine's Promo

Erkuspwn — Fri, 16 Feb 2018 05:55:13 GMT

https://support.spotify.com/ca-en/account_payment_help/payment_help/how-can-i-contact-spotify

Sorry about that

Re: Valentine's Promo

phthalochar — Fri, 16 Feb 2018 06:02:46 GMT

Sorry, still dead! Hmm...

Re: Valentine's Promo

Erkuspwn — Fri, 16 Feb 2018 14:22:03 GMT

https://support.spotify.com/ca-en/account_payment_help/payment_help/how-can-i-contact-spotify/

The ). Wants to stay in that link