topic Re: Downgraded to free in Subscriptions

Downgraded to free

AJBehal — Fri, 16 Feb 2018 16:14:05 GMT

I can't access Spotify premium on my phone. I've contacted iTunes and there is no problem with my account or subscription. When I accessed Spotify it said my payment had failed and downgraded me to free Spotify.

Re: Downgraded to free

TheBrickSlayer — Fri, 16 Feb 2018 16:42:44 GMT

Thank you for posting in the community.

this is a thing that you can ask to the customer service.

You can do it simply going here :

https://www.spotify.com/about-us/contact/

Please click the Accept as solution button and give a like if this answer was the one you looked for. I will appreciated it!

Re: Downgraded to free

Bittencourt — Fri, 16 Feb 2018 18:33:09 GMT

Hey @AJBehal,

This link might be helpful to you:

https://support.spotify.com/account_payment_help/subscription_information/spotify-through-the-app-store/