topic Re: Payment prenium OK but application dont work in Subscriptions

Payment prenium OK but application dont work

xbekx92 — Thu, 22 Feb 2018 13:54:57 GMT

i have buy year prenium after my credit card expire. this payement with my new card is visible on my bank log and in spotify log but application call my to add new payment methode for keep my prenium account and i can do nothing in android application.

Account website have the same message to application android :

"Spotify Premium a ete interrompu momentanement"

Re: Payment prenium OK but application dont work

Nico — Thu, 22 Feb 2018 14:24:23 GMT

Hey @xbekx92! Welcome to the Spotify Community. ^^

That doesn't sound cool.

Does your profile page say that you've Spotify Premium?

If yes, have you tried reinstalling your app? If not here's a step by step tutorial.

Let me know if that helps, thanks ^^

Peace

Re: Payment prenium OK but application dont work

xbekx92 — Thu, 22 Feb 2018 14:39:06 GMT

Hey @Nico,

Thx for your reply but my profil page say the same message.

"Spotify Premium has been momentarily interrupted" and call me to "update my paiement mode ".

But i prefer to not try for not to pay again.

Re: Payment prenium OK but application dont work

Nico — Thu, 22 Feb 2018 15:03:10 GMT

@xbekx92

I'm really sorry for your inconvenience.

On this occasion, i'd recommend reaching out to the Support so they can look in more detail behind the scenes. You can contact the support through:

Twitter, Facebook and E-mail. ^^

Peace