topic Re: it won’t accept my card ?? in Subscriptions

it won’t accept my card ??

a_evening — Tue, 20 Feb 2018 12:45:56 GMT

So I had premium . I got a new MasterCard sent to me since mine expired . Then my premium went away . I have activated it and talked to my credit card company 3 times now . It works on other sites/companies that I am subscribed to . Everytime I enter my card details to get my premium back an error message says that there’s a problem with my card ... I have logged out , cleared my browser , tried on my phone , laptop , and NOTHING is working . I just want my music back PLEASE ! 😞

Re: it won’t accept my card ??

Aimee_T — Tue, 20 Feb 2018 18:59:11 GMT

Hi @a_evening, welcome to the Spotify Community!

We'd recommend checking if your card meets the requirements here. If everything is fine, try to subscribe using an incognito window.

Take care 🙂

Re: it won’t accept my card ??

a_evening — Sat, 24 Feb 2018 02:06:59 GMT

I have tried everything . Still , NOTHING is working . Disappointed.

Re: it won’t accept my card ??

a_evening — Mon, 26 Feb 2018 04:50:51 GMT

FYI , I had to “order” a gift card for the amount of 3 months for it to work and for it to “accept” my card . Apparently it won’t accept my card paying monthly . Just know that I’m NOT very pleased with this result and best hope that it will be working effective as of tomorrow . Thanks for the “help” .