Updated payment method - charged for standard, not premium

arowens829 — Wed, 21 Feb 2018 02:25:28 GMT

My account was paused and I needed to enter a new payment method. When I did, instead of charging me for the premium subscription I've had for months, it automatically charged me $9.99 for a standard subscription (I was not given an option to choose what level of service). Can someone help me to remove that erroneous payment for standard so I can pay for premium? Trying to avoid paying and extra $10 to restore service for the whole family. I made the payment using the android app, if that helps.

Re: Updated payment method - charged for standard, not premium

Jacob — Wed, 26 Dec 2018 09:53:21 GMT

Hey @arowens829, thanks for coming to the Spotify Community!

In order to change your subscription level to Premium for Family, please follow this link: www.spotify.com/account/subscription/

Please let me know if there's anything else I can do to help 🙂

topic Updated payment method - charged for standard, not premium in Subscriptions

Updated payment method - charged for standard, not premium

Re: Updated payment method - charged for standard, not premium