https://community.spotify.com/t5/Subscriptions/My-bank-statements-show-i-paid-my-bill-and-my-accunt-is-saying/m-p/1693794#M9552 <P>who do i contact to fix this? I cant even use the premium account I pay for and my bak statements prove they are paid for</P> Fri, 26 May 2017 15:11:28 GMT tarawaters83 2017-05-26T15:11:28Z https://community.spotify.com/t5/Subscriptions/My-bank-statements-show-i-paid-my-bill-and-my-accunt-is-saying/m-p/1693794#M9552 <P>who do i contact to fix this? I cant even use the premium account I pay for and my bak statements prove they are paid for</P> Fri, 26 May 2017 15:11:28 GMT https://community.spotify.com/t5/Subscriptions/My-bank-statements-show-i-paid-my-bill-and-my-accunt-is-saying/m-p/1693794#M9552 tarawaters83 2017-05-26T15:11:28Z https://community.spotify.com/t5/Subscriptions/My-bank-statements-show-i-paid-my-bill-and-my-accunt-is-saying/m-p/1695592#M9746 <P>Hi&nbsp;<a href="https://community.spotify.com/t5/user/viewprofilepage/user-id/12211475">@tarawaters83</a>,&nbsp;welcome to the Spotify Community!</P> <P>&nbsp;</P> <P>If you're unable to see the Premium features, but the payment shows up in your bank statement, it's possible that the transaction is still pending.</P> <P>&nbsp;</P> <P>In this case, we'd like you to check with your bank the state of the charge. If it's still pending, you can find more info about what's going on <A href="https://support.spotify.com/account_payment_help/payment_help/i-pay-for-premium-why-am-i-on-free/" target="_self">here</A>.</P> <P>&nbsp;</P> <P>Let us know if you have questions.</P> Sun, 28 May 2017 21:17:19 GMT https://community.spotify.com/t5/Subscriptions/My-bank-statements-show-i-paid-my-bill-and-my-accunt-is-saying/m-p/1695592#M9746 Julian 2017-05-28T21:17:19Z