topic Update Payment method in Subscriptions

Update Payment method

JuanPedrozaToba — Fri, 09 Mar 2018 15:14:45 GMT

It doesnt work the update button, so im not able to subscribe aggain my credit card!!

Re: Update Payment method

the84thdoor — Fri, 09 Mar 2018 15:23:59 GMT

Same here, trying to change the credit card info and every time I hit "update" it just brings back to the same page where I can't edit anything. Tried on multiple devices with the same results.

Re: Update Payment method

Duldalia — Fri, 09 Mar 2018 15:37:22 GMT

I'm in the same situation, someone help us!

Re: Update Payment method

MVPizza — Fri, 09 Mar 2018 17:05:52 GMT

Same here, every time I click on the update button it just reloads the page.

Re: Update Payment method

whositwhatnow — Fri, 15 May 2020 12:08:39 GMT

IM stuck as well I cant update it im getting error
Something went wrong. Try again, or get help.

Re: Update Payment method

Petya — Sun, 17 May 2020 11:40:43 GMT

Hey there @whositwhatnow,

Thanks for reaching out!

It's best to update the payment method on a desktop device.

First, open an Incognito Window on your browser to make sure there aren't any cache-related issues preventing you from updating your payment method.

Then, follow the steps in this article to change your payment method.

If you see any error messages, don't hesitate to share what they say.

On a final note, to check if updating the payment method has worked out fro you, take a look at your account page.

Let us know if we can help you with anything else 🙂