Taking 13.43

jensoliverholm — Sun, 11 Mar 2018 14:12:58 GMT

Hello Spotify.

I have received an email from you saying that you have taken 13.43 euros from my account or 100DDK. I had unsubscribed my subscription in mid February, but it has taken anyway. Is it possible to get that money back?

Re: Taking 13.43

Billy-J — Wed, 15 Aug 2018 21:42:49 GMT

Hey @jensoliverholm,

Apologies for the late reply, but maybe I can still help 🙂

Sorry to hear you’ve been charged even after you’ve canceled.

In this case, I would follow these steps:

Log in to your account page.
Click Subscription in the menu on the left.

If the subscription page shows you're on Spotify Free, the account is not being charged. Any charges are likely from another account that's active on Premium. Check for other accounts.
If the subscription page shows you're on Spotify Premium, try the cancel process again and ensure you reach the final confirmation screen.
If the subscription page shows you have Premium provided by a partner company (e.g. your broadband/mobile provider or iTunes), you may need to contact that company to cancel.

Hope this helps 😊

topic Taking 13.43 in Subscriptions

Taking 13.43

Re: Taking 13.43