topic Re: [RO] Raiffeisen master card does not work in Subscriptions

[RO] Raiffeisen master card does not work

catalinv — Mon, 12 Mar 2018 16:01:17 GMT

I'm trying to use a Raiffeisen Master Card for a subscription in Romania. I complete my card charging data and when I press the "START TRIAL" button I get:

Payment failed. Try again, or use a different payment method. Get help

None of the information from the "Get help" section was any usefull?

Re: [RO] Raiffeisen master card does not work

skilton01 — Mon, 12 Mar 2018 16:27:26 GMT

Same issue here, same bank, cannot purchase the Premium subscription. Any ideas?

Re: [RO] Raiffeisen master card does not work

RAULAND — Mon, 12 Mar 2018 21:08:55 GMT

check your spotify account, it must match your postal code & date or birth

the address used for your card must match the address in your spotify account

Re: [RO] Raiffeisen master card does not work

catalinflorescu — Mon, 12 Mar 2018 21:02:07 GMT

For me is Romania and still not working.

Re: [RO] Raiffeisen master card does not work

Catalin-Ionut — Tue, 13 Mar 2018 07:01:00 GMT

I have set the postal code for the card address and it's still not working.

Re: [RO] Raiffeisen master card does not work

ilie — Tue, 13 Mar 2018 08:54:53 GMT

I have the same issue. Would be nice if paypal was available as a payment option.

Re: [RO] Raiffeisen master card does not work

RAULAND — Tue, 13 Mar 2018 11:42:58 GMT

they should add paypal

Re: [RO] Raiffeisen master card does not work

RAULAND — Tue, 13 Mar 2018 11:43:44 GMT

You can't even contact Spotify.

Re: [RO] Raiffeisen master card does not work

florinb1 — Tue, 13 Mar 2018 13:12:35 GMT

Same error with VISA from ING ...

Re: [RO] Raiffeisen master card does not work

dplaton — Tue, 13 Mar 2018 14:44:10 GMT

I have the same error with a Unicredit debit card which I use all over the Internet (Netflix, Google Music, Amazon etc). I opened another thread - the more the merrier 😉

Re: [RO] Raiffeisen master card does not work

user-removed — Tue, 13 Mar 2018 20:02:49 GMT

Same here

Re: [RO] Raiffeisen master card does not work

savelugi — Wed, 14 Mar 2018 06:15:12 GMT

I have the same problem as of March 14.

Re: [RO] Raiffeisen master card does not work

radu-gr — Wed, 14 Mar 2018 09:32:34 GMT

Same issue, I use the same debit card to pay for Google Play Music subscription, so the card is fine.

Re: [RO] Raiffeisen master card does not work

dplaton — Wed, 14 Mar 2018 09:39:45 GMT

I just tried again and it worked. Maybe there were some payment gateway issues.

Re: [RO] Raiffeisen master card does not work

catalinv — Wed, 14 Mar 2018 09:53:50 GMT

I've tried it just now, and I still have problems.

Re: [RO] Raiffeisen master card does not work

ilie — Wed, 14 Mar 2018 10:43:29 GMT

Me too

Re: [RO] Raiffeisen master card does not work

mirceakerekes — Wed, 14 Mar 2018 16:10:29 GMT

Neither bank works. Staff, please help.

Re: [RO] Raiffeisen master card does not work

onutadrian — Wed, 14 Mar 2018 23:12:29 GMT

Guys, what worked me for me ING Romanian Card:

Make a hotspot from your phone using celular data. Connect your laptop. Open an incognito tab in Chrome and try to pay. This worked for me.

Oh and make sure to use account and password rather than facebook connect.

Re: [RO] Raiffeisen master card does not work

RAULAND — Thu, 15 Mar 2018 09:24:50 GMT

contact Spotify Support:

- select 'Subscription'

- select 'Unable to subscribe - Payment failed'

- select 'I Still need Help'

https://support.spotify.com/ro/contact-spotify-support/

Re: [RO] Raiffeisen master card does not work

rhadoo0117 — Thu, 15 Mar 2018 10:22:16 GMT

EDIT:

I just finished talking to Spotify Client Support ( https://support.spotify.com/ro/contact-spotify-support/ -> Subscription -> Unable to subscribe - Payment failed -> I Still need Help ).

I had to call Raiffeisen Bank and make sure that they accept payment requests from Spotify and indeed they do, there is no problem on their side.

Apparently the first time I tried to subscribe the payment was denied for some reason and because I tried again and again in a short period of time the system thought that the payment is unsecure.

So the guy from Client Support issued a ticket to the Tech Team so they look into my account and reset all my payments so I can finally subscribe in 3-5 days.

What you have to do is talk to Client Support and they'll have it fixed for you. Good luck!

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It does not work for me either.

Raiffeisen Bank MasterCard.