Spotify Account Integrity

azmirparlan — Wed, 14 Mar 2018 11:43:52 GMT

Hi Spotify,

i'm one of the Spotify subscriber from Malaysia.

I had recieved your email notification on the monthly payment failure and request me to update my payment method.

Yes, it is because of my credit card issue.

The main objective here I would like to know, either Spotify are able to notify, secure, patches and improve the credit card security?

FYI, my AMEX credit card been used by hacker/ unauthorize personnel, and i have make a report to the bank to investigate this. As far as i know, and i concern, that my AMEX credit card only used to subscribe Spotify Premium account only. Therefore, i will not continue to subscribe for the moment.

Highly appreciate if Spotify technical team to check whether there are security breach or network/infra vulnerability.

Thanks.

Best Regards,

(Personal information removed by a Rock Star)

MALAYSIA

*snip*

Re: Spotify Account Integrity

user-removed — Wed, 14 Mar 2018 23:38:45 GMT

Hey @azmirparlan! Help's arrived!

I've made sure that your comments has been passed onto the right teams over at Spotify! At the moment, the best thing for you to do would be to contact your bank 🙂

Your payment details are safe and sound with Spotify, and you're free to resubscribe anytime at https://spotify.com/premium!

Cheers!

topic Spotify Account Integrity in Subscriptions

Spotify Account Integrity

Re: Spotify Account Integrity