topic Changing payment method for new country in Subscriptions

Changing payment method for new country

efecan_yilmaz — Fri, 16 Mar 2018 15:03:19 GMT

Hi all,

I know there are topics already, but those didn't help me. I moved in to Germany. I want to change my payment method. I want to pay by my German credit card. The thing is I cannot change my country from "Change Profile" menu. Because it is disabled (grey) . I cannot directly chage it from subscriptions because it says that I have to change my country. My IP is definetly in Germay, I've checked. I don't know what else to do.

Re: Changing payment method for new country

Alfredo — Sat, 24 Mar 2018 02:54:49 GMT

Hey @efecan_yilmaz, welcome to the community!

Let's try clearing your browser's cache and cookies or using an incognito window to update your country following these steps.

If you run into the same error message, I suggest cancelling the subscription you have with the old payment method. Once the subscription goes back to Free, you'll be able to update the country first, and then purchase Premium with the new card.

All the best.