topic Re: It charged me twice in Subscriptions

It charged me twice

catbuttss — Tue, 20 Mar 2018 10:01:06 GMT

My membership was 3 months for only 0,99 TL. Before it was going to end i changed it to student premium membership but it didn’t charged as a student premium membership instead it charged me as a normal premium membership. Last night i looked at my emails and see that SHEERID is approved so i pressed “start my student membership” when i looked at my card expenses there was 2 charges 1 was for normal membership 2 was for student membership. Can you help me about it?

Re: It charged me twice

Jack — Thu, 22 Mar 2018 14:42:36 GMT

Hi @catbuttss!

Thanks for reaching out, and welcome to the Community.

We're sorry to hear about this confusion with your subscription. We'd recommend checking out our Why have I been charged twice? support article, just to check.

We'd then recommend getting in contact with us directly, or by tweeting our support handle if needed. We'll be able to help you out further with the subscription and take a look under the hood. We'll also be able to confirm if your student discount is applied to the account successfully.

We hope this helps!

Re: It charged me twice

nmulhall — Thu, 22 Mar 2018 19:28:36 GMT

I got charged today twice ! How can I get refunded?

Re: It charged me twice

Alfredo — Sat, 31 Mar 2018 00:05:36 GMT

Hey @nmulhall!

If you've checked the scenarios here, as JackS suggested, and nothing matches your payment, you should follow the previous links to contact the Support team.

All the best.