Double charged

tehsouless — Fri, 23 Mar 2018 02:14:16 GMT

I was purchaseing premium and went to see what I needed for the student version, and once I saw what id was required I backed out to purchase the regular 9.99 premium and on my bank statements I got charged the 9.99 and the 4.99 when I should only be charged the 9.99.

Re: Double charged

Maxim — Fri, 23 Mar 2018 08:35:41 GMT

Hey @tehsouless,

If Spotify is unable to verify your student I.D, you won’t be eligible to claim the student discount. In this instance, any charges will show on your statement as ‘pending’. This means your bank has put a temporary authorization on the funds, but no money has actually been taken.

Once the bank confirms your student I.D failed to verify successfully, the money will reappear on your statement. This can take up to 48 hours, depending on your bank. You can reach out to them for more information about any pending payments.

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Double charged

Re: Double charged