topic Re: Card charged three times! in Subscriptions

Card charged three times!

Nymaxx1 — Mon, 19 Mar 2018 19:07:25 GMT

My account was charged three times today. One was my standard $9.99 that I’ve been getting every month for about two years. The other two charges were $119.88 (twice so a total of about $240) that I didn’t authorize and isn’t reflected on my Spotify account activity or receipts section.

If if someone can please help me navigate getting these two unauthorized charges removed it would be greatly appreciated. I’ve already contacted my banker to file a claim. I tried calling Spotify but unfortunately there’s no actual human to help. Please help.

Re: Card charged three times!

SergioDavid — Fri, 23 Mar 2018 17:34:26 GMT

Hey @Nymaxx1, welcome to the Community!

Are you able to see the charges reflected on your account when you log into your Subscription Overview? If so, we suggest you reach out to our team via Twitter or Facebook with more info on this so they can help out.

Let us know how it goes.

Re: Card charged three times!

tina_turner — Sat, 24 Mar 2018 10:26:46 GMT

The same thing is happening to me and they keep telling me go onling and seek help. This people's money we are talking about, get someone on the phone to get more overcharged money back.

Re: Card charged three times!

330_finest — Sat, 24 Mar 2018 13:01:47 GMT

The same thing happened to me but they have been charging me since June of last year 15.99 twice a month smh at spotify I happen to notice it on my bank statement and called my bank that's how I found out it was since June of 2017 until now

Re: Card charged three times!

Alfredo — Sat, 31 Mar 2018 00:27:32 GMT

Hey @330_finest, welcome to the community!

Sorry to hear you've been double charged for so long.

In this case, let's make sure you don't have multiple Spotify accounts following these steps.

If you find another Premium account with your information, you can cancel the subscription, and close the account to avoid this from happening again further down the road.

All the best.

Re: Card charged three times!

330_finest — Sat, 31 Mar 2018 00:50:32 GMT

My account was deactivated and everything when I try to sign on to Spotify bad for business

Re: Card charged three times!

Alfredo — Sat, 31 Mar 2018 01:05:24 GMT

No worries!

Sorry to hear that you can't use your Spotify account. Check out this article for what to do next.

You'll have your Spotify account back in no time.

Cheers.