topic Re: Premium subscription error in Subscriptions

Premium subscription error

Steven2212 — Thu, 15 Mar 2018 02:58:02 GMT

So I been having issues upgrading to premium for the last month. I use to have premium but seems that there was an issue with my payment and was not properly remove from my bank account. So then next thing you know I’m at back to basic. Now that I am trying to pay and upgrade my account there is always an error. I have tried multiple credit cards and will not allow me to skip the free month trial I just want my account upgraded to back to premium no problems with paying the upgrade just need some assistance

Re: Premium subscription error

Alfredo — Sat, 24 Mar 2018 02:24:21 GMT

Hey @Steven2212, welcome to the community!

If you're getting an error message when subscribing, try clearing your browser's cache and cookies or using an incognito window. Also, make sure you're resubscribing on the correct account through this link.

If you get an error message about the payment, please make sure your card meets the requirements on the picture attached to this post.

Let me know how it goes.