topic Re: Student Subscription Problem in Subscriptions

Student Subscription Problem

lgc0216 — Mon, 26 Mar 2018 23:32:29 GMT

I've signed up for student promo last night and SheerID sent me an email saying that i'm a verified student. But when i fill up their form again and send my registration form from our school, and about to complete my package. It went back to spotify home. I've been charged a lot of times and i want to cancel my subscription, i check my subscription page but there is no cancel button. What should i do? What does this means?

Re: Student Subscription Problem

Jacquelinehowe — Tue, 27 Mar 2018 01:41:08 GMT

you'll want to click this link and click subscription. Then click I want to close my spotify account . it should give you the option to cancel subscription but you must be signed into the account you want to cancel the subscription on.

https://support.spotify.com/us/contact-spotify-support/

Hope this helped 🙂

Re: Student Subscription Problem

Jacquelinehowe — Tue, 27 Mar 2018 01:48:14 GMT

you might be able to refund you payments by clicking this

contact customer support

Maybe they will be able to help you 🙂

Re: Student Subscription Problem

Alfredo — Sat, 31 Mar 2018 02:49:03 GMT

Hey @lgc0216, welcome to the community!

Sometimes when you enter your payment details, the money is drafted and remains as pending for the discount to be validated.

It seems that the payments didn't go through so these transactions should remain as pending, and the money will go back to your bank account automatically.

You can find more info on failed Spotify payments here. Also, you can contact your bank for more details on these pending transactions.

All the best.