topic Re: Cannot cancel premium membership in Subscriptions

Cannot cancel premium membership

yaqbeush — Tue, 27 Mar 2018 18:12:46 GMT

Hi,

I'd like to cancel my premium subscription, but there an error pop-up and.

Any ideas?

Browser: Opera (with Adblocker turned off)

OS: Windows 10

Language: Polish and English

Country: Poland

Regs,

(Moderator edit - Removed image with username and email address)

Re: Cannot cancel premium membership

MaríaCamila — Tue, 27 Mar 2018 18:18:08 GMT

Hey @yaqbeush, welcome to the Spotify Community!

Could you make sure to follow these steps in order to cancel your subscription? Also, we'd recommend you clear the cache/cookies from your browser and try again.

Let us know how it goes.

Re: Cannot cancel premium membership

yaqbeush — Wed, 28 Mar 2018 16:41:28 GMT

Hi @MariaCamila,

Cookies and cache cleaned, checked also on Chrome, and Edge (I think it was 2nd time I used this browser 😉 Same history everywhere: Oops! Something went wrong, please try again.

Regs,

Re: Cannot cancel premium membership

Alfredo — Sat, 31 Mar 2018 02:59:32 GMT

Hey @yaqbeush!

That's odd.

Are you able to try using a different device to cancel the subscription?

Keep me posted.